KAPICO Travel Desk is operated by KAPICO Travels & Tours, Kuwait. The application is designed to provide KAPICO customers with secure access to travel-related communication, service requests, quotations, booking information, documents and other customer-service functions. By using KAPICO Travel Desk, you acknowledge the practices described in this Privacy Policy.
Who We Are
KAPICO Travel Desk is a customer travel-service application provided by KAPICO Travels & Tours in Kuwait. References to “KAPICO”, “we”, “our” or “us” in this policy refer to KAPICO Travels & Tours in connection with the operation of KAPICO Travel Desk.
This Privacy Policy applies specifically to information processed through the KAPICO Travel Desk mobile application and related customer-support services.
Information We May Collect
The information processed by KAPICO Travel Desk depends on the services you use and the information necessary to assist with your travel requirements.
Account & Contact Information
Name, email address, mobile number, customer identifier and information used to create, identify or secure your Travel Desk account.
Authentication Information
Login status, authentication identifiers, verification information and security-related information used to protect access to your account.
Travel & Booking Information
Travel requests, passenger or traveller details, destinations, itineraries, booking references, flight and hotel information, quotations, approvals and other details necessary to provide requested travel services.
Communications
Messages, enquiries, instructions, support requests, quotations, confirmations and other communications exchanged between you and KAPICO through Travel Desk.
Documents
Travel documents, vouchers, tickets, itineraries or other documents that you provide to KAPICO or that KAPICO makes available to you through Travel Desk.
Transaction Information
Where applicable, payment status, amount, receipt or transaction reference and information required to confirm payment for travel services. Full payment-card credentials are not intended to be stored by KAPICO Travel Desk.
Technical & Security Information
Technical information necessary for authentication, connectivity, fraud prevention and service security may include device-related information, user-agent information, IP address and system logs.
Service Information
Information relating to the use of features within Travel Desk when required to operate, maintain, secure and improve the service.
How We Use Your Information
KAPICO may use information processed through Travel Desk to:
- Create, identify and manage your Travel Desk account.
- Authenticate users and protect accounts from unauthorized access.
- Respond to travel enquiries and customer-service requests.
- Prepare and provide quotations, itineraries and travel proposals.
- Process and manage requested airline, hotel and other travel arrangements.
- Deliver tickets, vouchers, confirmations and other travel documents.
- Communicate important booking, payment or travel-service information.
- Record customer approvals, instructions and service-related communications.
- Provide technical support and resolve application issues.
- Protect KAPICO, its customers and its systems against misuse, fraud and security threats.
- Comply with legal, regulatory, accounting and contractual obligations.
- Maintain and improve the reliability and functionality of KAPICO Travel Desk.
When Information May Be Shared
KAPICO does not sell your personal information.
Information may be shared only when reasonably necessary to provide the service you have requested, operate Travel Desk, protect our systems, or comply with applicable obligations.
Travel Service Providers
Where necessary for a requested booking or travel service, relevant traveller information may be provided to airlines, hotels, destination-management companies, transfer providers, travel suppliers, reservation systems and other service providers involved in fulfilling your travel arrangements.
Technology Service Providers
We may use trusted technology providers that provide infrastructure, authentication, database, communications, hosting, security or other technical services required to operate KAPICO Travel Desk.
Payment Service Providers
Where online payment facilities are made available, payment transactions may be processed by independent payment-service providers. Their processing of payment credentials is governed by their own privacy and security terms.
Legal & Regulatory Requirements
Information may be disclosed when required by applicable law, regulation, court order, government authority, security requirement or for the establishment, exercise or defence of legal rights.
Google Firebase & Technology Services
KAPICO Travel Desk uses Google Firebase services as part of its technical infrastructure. Depending on the feature being used, Firebase may assist with functions such as authentication, database connectivity, application security and related backend services.
Firebase Authentication may process information necessary to authenticate and secure users, which can include email addresses, phone numbers, IP addresses and device or user-agent information.
Google and Firebase may process information on infrastructure located outside Kuwait. Information processed through these services is subject to the relevant Google/Firebase privacy, security and data-processing terms.
How We Protect Your Information
KAPICO takes reasonable administrative, technical and organizational measures to protect information processed through Travel Desk against unauthorized access, disclosure, alteration, misuse or loss.
Measures may include:
- Secure authentication and controlled user access.
- Encrypted network communication where supported by our service providers.
- Role-based access to customer and operational information.
- Restricted administrative access to systems and records.
- Security monitoring and technical safeguards.
- Use of established cloud and technology service providers.
No electronic system can guarantee absolute security. Users should also protect their devices, passwords and verification codes and should not share login credentials with unauthorized persons.
Data Retention
KAPICO retains personal information only for as long as reasonably necessary for the purposes described in this policy, to provide requested travel services, maintain customer and booking records, protect our systems, resolve disputes and comply with applicable legal, regulatory, accounting, taxation or contractual obligations.
Retention periods may therefore differ depending on the type of information and the purpose for which it is held.
When information is no longer required and there is no lawful or legitimate reason to retain it, KAPICO will take reasonable steps to delete, anonymize or securely dispose of it.
Account & Data Deletion
Request deletion of your KAPICO Travel Desk account
You may request deletion of your KAPICO Travel Desk account and personal information associated with that account.
To submit a request, email KAPICO using the button below and use the subject line “Travel Desk Account Deletion”.
- Provide the name associated with your Travel Desk account.
- Provide your registered email address or mobile number.
- KAPICO may verify your identity before processing the request.
- Your Travel Desk account will be removed following verification and processing.
- Associated personal data will be deleted unless retention is required for a legitimate legal, regulatory, accounting, security or contractual reason.
Your Choices & Rights
Subject to applicable law and any legitimate record-retention requirements, you may contact KAPICO to:
- Request information about personal data associated with your Travel Desk account.
- Ask us to correct inaccurate or incomplete account information.
- Request deletion of your Travel Desk account and associated data.
- Ask questions about how your information is used.
- Raise a privacy or security concern.
International Processing & Travel Services
Travel is inherently international. When you request travel arrangements outside Kuwait, information necessary to provide those services may be transmitted to or processed by suppliers, reservation systems or service providers in other countries.
Technology providers used to operate KAPICO Travel Desk may also process information using infrastructure located outside Kuwait. Privacy and data-protection laws may differ between jurisdictions.
Children's Privacy
KAPICO Travel Desk is designed primarily for customers managing or requesting travel services and is not directed specifically to children. Where information relating to a minor traveller is required for a booking, it should be provided by or with the involvement of a parent, guardian or other authorized adult as appropriate.
Changes to This Privacy Policy
KAPICO may update this Privacy Policy when Travel Desk features, technology providers, business processes or applicable requirements change.
The current version will be published on this page together with its latest revision date. Material changes may also be communicated through Travel Desk or other appropriate channels.
Contact Us
If you have any questions about this Privacy Policy, your information, or a privacy-related request, please contact:
Kuwait
Email: [email protected]
Telephone: +965 22024510
Website: www.kapicotravels.com.kw
